WhatsApp CRM for travel agencies
Travel inquiries arrive on WhatsApp at any hour, Sunday night included, and many take weeks to turn into a booking. ChatyFunnel centralizes those conversations in a shared inbox, sorts them into sales funnels by destination or season, and makes sure no quote goes cold without a follow-up.
Book a demoInquiries at any hour, an answer straight away
People plan trips at night and at weekends, exactly when the agency is closed. If the message waits until Monday, the inquiry has already gone elsewhere. With welcome messages and out-of-hours auto-replies, the conversation starts on its own and your team picks it up with the trip details already collected.
- Auto-replies outside the agency's opening hours
- Welcome message on first contact
- AI agent for first questions and qualification
- Dates, destination, traveller count, and budget collected before you arrive
- Shared inbox so nothing depends on a single phone
Long quotes that don't go cold
Weeks can pass between the first inquiry and the booking: the family talks it over, the group checks dates, someone asks for a cheaper alternative. Each quote sits in a funnel stage — new inquiry, proposal sent, deciding, booked — with the follow-up already scheduled, so you stop finding out late that nobody wrote back.
- Unlimited sales funnels from the Company plan
- A funnel per destination, season, or trip type
- Scheduled follow-ups per funnel stage
- Reminders and tasks tied to each traveller
- Shared templates for proposals, itineraries, and terms
- Per-stage metrics to see where inquiries cool off
Deposits and payments without chasing anyone by phone
Confirming a booking depends on the deposit landing, and chasing it by hand eats the time you need for selling. You can send a Stripe payment link inside the same conversation where the trip was agreed, and leave the reminder for the outstanding payment scheduled.
- Stripe payment links from inside the conversation
- Scheduled reminders for deposits and outstanding payments
- Contracts and signatures sent straight to the client
- Book meetings with the client from the chat
- Full history of what was discussed alongside each payment
High season with a small team
At seasonal peaks, more inquiries arrive than two or three people can handle in any order, and the ones left unanswered don't come back. With chat assignment by agent, team, or stage, every inquiry has an owner from the start. And if you run campaigns, Google Ads offline conversion import with GCLID — available on the Enterprise plan — tells you which campaign ended in a booking.
- Chat assignment by agent, team, or stage
- Absence coverage with automatic reassignment
- Role-based permissions and multiple workspaces if you run more than one office
- Per-agent and per-stage metrics
- Google Ads offline conversion import with GCLID on the Enterprise plan
- Chat history imported when you connect the number
Frequently asked questions
- What is a WhatsApp CRM for travel agencies?
- It's a system that centralizes a travel agency's WhatsApp conversations — destination inquiries, quotes, date questions, and confirmations — in one shared inbox and organizes them into staged sales funnels. ChatyFunnel lets you assign each conversation to a consultant, schedule follow-ups on the quotes you've sent, and see which stage every inquiry sits in.
- Can ChatyFunnel answer travel inquiries out of hours and at weekends?
- Yes. ChatyFunnel lets you set up welcome messages and auto-replies outside the agency's opening hours, plus an AI agent that asks the first questions about destination, dates, and number of travellers. The client gets an answer immediately and the team picks the conversation up with the information already collected.
- How does ChatyFunnel stop a travel quote going unanswered?
- In ChatyFunnel every quote sits in a sales funnel stage and can carry scheduled follow-ups, reminders, and tasks. Because each conversation stays visible in its stage, the team sees where every quote stands in the funnel itself instead of discovering it weeks later while digging through old chats.
- Can deposits and payments be taken from the WhatsApp conversation?
- Yes. ChatyFunnel lets you send Stripe payment links inside the same conversation, along with contracts for signature, so the client confirms and pays without switching channel and the team doesn't have to chase the deposit by phone. ChatyFunnel is not a booking engine and doesn't integrate with GDS systems — you keep booking in your usual tools.
- Can I tell which campaign produced a booking?
- On the Enterprise plan, ChatyFunnel includes Google Ads offline conversion import with GCLID, so a booking closed over WhatsApp can be sent back to Google Ads as a conversion and attributed to the campaign that produced the inquiry. The Freelance and Company plans don't include this measurement.
No travel inquiry left unanswered
We'll show you in a demo how to organize your agency's inquiries into funnels and automate follow-ups, deposits, and reminders.
Talk to the team