WhatsApp CRM for manufacturing and industry
A distributor asks for a price on WhatsApp, the rep checks with production, three weeks pass and nobody remembers how it ended. ChatyFunnel gathers quote requests in a shared inbox, sorts them into staged sales funnels and keeps the follow-up alive through the whole B2B cycle, however long it runs.
Book a demoQuote requests stop living on one phone
Buyers and distributors write on WhatsApp because it's fast, and the request ends up on one particular rep's phone. If they're at a trade show, out on a visit or off sick, the request sits still. With a shared inbox, anyone on the commercial team can see the request, pick it up and reply with the context in front of them.
- Shared inbox for every incoming request
- Chat assignment by agent, team or stage
- Absence coverage with automatic conversation reassignment
- Automatic welcome message on first contact
- Replies outside plant or office hours
Sales cycles of months that keep moving
Between first contact and the order there can be weeks or months: approvals, samples, buying committees, annual budgets. Each conversation sits in a funnel stage — inquiry, quote sent, under evaluation, order — and follow-ups are scheduled, so the deal keeps moving even when the buyer takes their time.
- Unlimited sales funnels from the Company plan
- A funnel per product line, per market or per customer type
- Scheduled follow-ups at every stage of the cycle
- Reminders and tasks tied to each contact
- Every conversation visible in its stage, no hunting through chats
Technical questions that don't bounce between departments
A question about tolerances, materials or lead times usually starts with sales and ends with engineering. When that handover happens through forwarded messages, half the context is lost. In ChatyFunnel the chat is reassigned to the colleague who has the answer and the full history travels with it.
- Chat reassignment between sales and technical without losing the thread
- Full conversation history visible to whoever picks it up
- Shared templates for spec sheets, terms and lead times
- AI agent for first questions and qualification
- Role-based permissions over who sees and edits each contact
The distributor book stays with the company
Repeat orders get closed over chat, with no record beyond a message. When a rep leaves, that relationship goes with their phone. In ChatyFunnel conversations live in the company workspace: each distributor's history stays there, gets reassigned to someone else, and metrics show which inquiries ended in an order.
- Conversations stay in the workspace, not on personal phones
- Chat history imported when you connect the number
- Per-agent and per-stage funnel metrics
- Stripe payment links and contracts with e-signature from the conversation
- Multiple workspaces if you have more than one plant or subsidiary
Frequently asked questions
- What is a WhatsApp CRM for manufacturing?
- It's a system that centralises a manufacturer's or industrial supplier's WhatsApp conversations — quote requests, technical questions, repeat orders — in a shared inbox and organizes them by sales stage. ChatyFunnel lets you assign each conversation to a rep or an engineer, schedule follow-ups through long sales cycles, and see which inquiries turned into orders.
- Does ChatyFunnel work for B2B sales cycles that run for months?
- Yes. In ChatyFunnel every quote request sits in a stage of a sales funnel and can carry scheduled follow-ups, reminders and tasks attached to the contact. Even with weeks between one message and the next, the conversation stays visible in its stage with the full history, instead of being buried on a rep's phone.
- Does ChatyFunnel connect to our ERP or our inventory?
- No. ChatyFunnel is a CRM for WhatsApp conversations: it manages chats, sales funnels, assignment across the team and commercial follow-up. It doesn't read or sync ERP, production or stock data, so prices, lead times and availability are always confirmed by your team inside the conversation.
- What happens to distributors when a rep leaves the company?
- In ChatyFunnel, conversations live in the company workspace rather than on each rep's personal phone. When someone leaves the team, their chats and full history stay accessible and can be reassigned to someone else, and role-based permissions define who can see and edit each contact.
- Can sales and technical staff work the same WhatsApp number?
- Yes. ChatyFunnel connects one number to a shared inbox where several people work at once, with chat assignment by agent, team or stage and automatic reassignment when someone is away. The Freelance plan includes 1 user, Company 3 and Enterprise 5.
Don't let a quote request stall
In a demo we'll show you what your sales funnel would look like with the conversations you already have.
Talk to the team