WhatsApp CRM for hospitality
Booking inquiries, company lunches and catering quotes come in on WhatsApp while your team is mid-service. ChatyFunnel centralises those conversations in a shared inbox, replies outside opening hours and makes sure no event and no quote is left unconfirmed.
Book a demoInquiries that arrive mid-service no longer wait until tomorrow
Someone messages at half eleven asking for a table for fourteen on Saturday, right when the floor is full. If the message waits until the morning, they've often booked somewhere else already. With welcome messages and out-of-hours auto-replies, the conversation starts immediately and the team picks it up with the context already gathered.
- Auto-replies outside service hours
- Welcome message on first contact
- AI agent for first questions and qualification
- Shared inbox: floor, management and sales see the same thing
- Chat assigned to whoever handles groups and events
Groups, celebrations and events in a staged funnel
A company lunch, a wedding or a catering job doesn't close in one message: there's back and forth on date, headcount, menu and price before anything is confirmed. Each inquiry sits in a stage — inquiry received, proposal sent, deciding, deposit pending, confirmed — and moves with you instead of getting lost among unread chats.
- Unlimited sales funnels from the Company plan
- A separate funnel for groups, events and catering
- Drag and drop inquiries between stages
- Shared templates for menus, terms and per-head pricing
- Per-stage metrics to see where events fall through
Deposits and confirmations without chasing by hand
Between the proposal going out and the booking being confirmed there's usually a deposit to collect and a few reminders someone has to send. Handled from memory, that gets forgotten in a busy week. Scheduled follow-ups and reminders are tied to the contact and the stage, and payment can be settled in the same conversation.
- Stripe payment links from the conversation for deposits and prepayments
- Scheduled follow-ups per funnel stage
- Reminders and tasks tied to each contact
- Booking and scheduling for venue visits or menu tastings
- Contracts and e-signature sent straight to the customer
Staff turnover doesn't take the history with it
In hospitality the team changes, and the conversations go with it if they were on a personal phone. Nobody knows what was promised to Saturday's customer. Inquiries also arrive through several places: phone, social media and WhatsApp. ChatyFunnel organizes the WhatsApp ones in a shared workspace, with the full history visible to whoever joins.
- Conversations stay in the workspace, not on personal phones
- Chat history imported when you connect the number
- Role-based permissions for floor, sales and management
- Absence coverage with automatic reassignment
- Multiple workspaces if you run more than one venue, plus per-agent metrics
Frequently asked questions
- What is a WhatsApp CRM for hospitality?
- It's a system that centralises the WhatsApp conversations of a hotel, restaurant or catering business — booking inquiries, groups, celebrations and event quotes — in a shared inbox and organizes them by stage. ChatyFunnel lets you assign each inquiry to someone on the team, schedule the follow-ups through to confirmation, and see where events are being lost.
- Can ChatyFunnel answer inquiries that arrive outside service hours?
- Yes. ChatyFunnel lets you set up welcome messages and out-of-hours auto-replies, plus an AI agent that asks the first questions and qualifies the inquiry. The customer gets a reply immediately and the team picks the conversation up the next day with the information already gathered.
- Does ChatyFunnel connect to my PMS or my table-reservation system?
- No. ChatyFunnel doesn't integrate with property management systems, channel managers, booking engines or table-reservation software: it's a WhatsApp CRM that organizes conversations and their follow-up. In ChatyFunnel you handle the inquiry from arrival to confirmation — stages, follow-ups, deposits via payment links and contracts with e-signature — and you record the booking wherever you record it today.
- How does ChatyFunnel help collect deposits for groups and events?
- ChatyFunnel lets you send Stripe payment links from inside the conversation, so the deposit for a company lunch or a celebration is collected without taking the customer out of the chat. Scheduled follow-ups keep the request moving, and every inquiry stays visible in its funnel stage so you can see what's still waiting on a deposit.
- My inquiries come by phone, social media and WhatsApp. What does ChatyFunnel handle?
- ChatyFunnel handles the WhatsApp channel: it connects the business number to a shared inbox where several people work at once, with chat assignment, sales funnels and follow-ups. Inquiries from other channels stay wherever you manage them today, but everything that comes through WhatsApp ends up organized, with full history, in one place.
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Don't let a group booking go unconfirmed
In a demo we'll show you how to organize your inquiries and automate follow-ups and deposits.
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