The WhatsApp CRM for online stores that sell by conversation
In an online store, the question that arrives on WhatsApp before checkout usually decides the sale: is my size in stock, is there any left, when does the order arrive. ChatyFunnel gathers those conversations in a shared inbox, sorts them into a sales funnel, and stops an unanswered question from turning into an abandoned cart.
Book a demoThe pre-purchase question, answered in time
When someone asks about size, stock, or delivery times, they're one message away from buying. If that answer takes hours or lands the next day, the sale goes to another store. A shared inbox with automation covers the gap between the message and the person who handles it.
- The whole team handles the same WhatsApp number from their own login
- Automatic welcome message on first contact
- Auto-replies outside opening hours and at weekends
- Shared templates for sizing, delivery times, returns, and warranty
- AI agent for first questions and qualifying the buyer
Separate pre-sales from after-sales
An online store's problem isn't getting a lot of messages — it's that "where's my order?" gets mixed in with "should I buy it or not?" in the same inbox. With funnels and chat assignment, each type of conversation gets its own flow and its own owner.
- One funnel for pre-sales, another for issues and after-sales
- Chat assignment by agent, team, or funnel stage
- Absence coverage with automatic chat reassignment
- Role-based permissions to separate sales, support, and management
- Unlimited funnels and conversations from the Company plan
High ticket: the sale that needs a conversation
Some products nobody buys first time off a product page. Furniture, equipment, jewelry, technical kit, or made-to-order items close by talking, and that conversation needs follow-up, not luck.
- Your own stages: inquiry, quote sent, negotiation, order confirmed
- Scheduled follow-ups per stage so a quote doesn't hang in the air
- Reminders and tasks tied to each contact
- Stripe payment links generated from inside the conversation
- Meeting booking, contracts, and signatures tied to the contact
Repeat customers and campaigns you can measure
Each customer's full history stays on their record, so whoever answers today sees what was discussed six months ago. And if you spend on Google Ads to generate conversations, you can measure which campaign ended in a paid order instead of stopping at the click.
- Contact records built from the real conversation history
- Chat history imported when you connect the number
- Conversion metrics by funnel stage and by agent
- Google Ads offline conversion import with GCLID on the Enterprise plan
- Multiple workspaces under one account and an interface in 15 languages
Frequently asked questions
- What is a WhatsApp CRM for ecommerce?
- It's a system that centralizes an online store's WhatsApp conversations in one shared inbox and organizes them as a sales funnel, instead of leaving them on one person's phone. ChatyFunnel lets you assign each inquiry to an agent, follow up on pre-purchase questions, and see how many conversations end in an order.
- Does ChatyFunnel integrate with my online store?
- No. ChatyFunnel doesn't connect to ecommerce platforms such as Shopify or WooCommerce, doesn't import your product catalog, and has no abandoned-cart trigger — it works on the WhatsApp conversation. What it gives you is the shared inbox, sales funnels, automated replies and follow-ups, Stripe payment links, and Google Ads campaign measurement.
- How does it help recover a sale that stopped halfway?
- ChatyFunnel keeps every conversation in a funnel stage and lets you schedule follow-ups and reminders per stage. A buyer who asked about a size or a delivery time and never wrote back stays visible in their stage as work to be done, rather than being forgotten.
- Can I take payment from the WhatsApp conversation?
- Yes. ChatyFunnel generates Stripe payment links from inside the conversation, which is useful for made-to-order items, deposits, or high-ticket products that close by talking. You can also send contracts and collect signatures from the same chat.
- Can I tell which Google Ads campaign produced each order?
- Yes, on ChatyFunnel's Enterprise plan. The platform stores the Google click identifier (GCLID) on the conversation the ad produced and, when you mark the opportunity as won, imports the offline conversion into Google Ads with its real value, so campaigns optimize on sales instead of clicks.
No pre-purchase question left unanswered
We'll show you in a demo what your sales funnel looks like with the conversations your store already receives.
Talk to the team