WhatsApp CRM for construction and renovation
A customer sends four photos of a bathroom on WhatsApp and asks for a price. While you're putting the quote together, they've already messaged two other firms. ChatyFunnel pulls those inquiries into a shared inbox, sorts them into sales funnels by job or renovation type, and makes sure no quote you send is left without a follow-up.
Book a demoQuote requests arrive with photos and get stuck on one phone
Inquiries come in with photos of the space, rough measurements and a sense of urgency. If they land on the phone of the estimator who's out on site, nobody else sees them until the evening. With a shared inbox, the inquiry is visible to the whole team from the first message and the conversation starts on its own even when everyone is out.
- Shared inbox: the inquiry doesn't depend on one person's phone
- Automatic welcome message on first contact
- Replies outside office hours and at weekends
- AI agent for first questions and qualification
- Customer photos and messages stay on the contact record
A funnel per job type, from first contact to signature
A full renovation, a window replacement and a job for a developer don't follow the same path or take the same time. Every conversation sits in a stage — inquiry received, site visit, quote sent, deciding, won — and moves with you. ChatyFunnel doesn't generate the quote: it organizes the conversation around it and shows you which stage the work is getting stuck in.
- Unlimited sales funnels from the Company plan
- A funnel per renovation type, per job or per estimator
- Drag and drop conversations between stages
- Book site visits straight from the conversation
- Per-stage metrics to see where jobs are lost
A sent quote doesn't sit there on its own
In renovation work, silence after a quote goes out is normal: the customer compares, talks it over at home and takes weeks. That long cycle is exactly where jobs get lost, because nobody writes again. Scheduled follow-ups and reminders are tied to the contact and the stage, so the chasing happens even when the team is on site.
- Scheduled follow-ups per funnel stage
- Reminders and tasks tied to each contact
- Shared templates for terms, timelines and paperwork
- Contracts and e-signature sent straight to the customer
- Stripe payment links from the conversation for deposits and stage payments
Site chats and customer chats, separated and owned by the company
When the site manager and the estimator use personal phones, supplier messages, crew messages and customer messages all end up in the same list — and the conversations walk out of the door with whoever leaves. In ChatyFunnel, customer conversations live in the workspace, with role-based permissions and reassignment when someone is off sick or on holiday.
- Customer conversations stay in the workspace, not on personal phones
- Role-based permissions for estimators, site managers and management
- Chat assignment by agent, team or funnel stage
- Absence coverage with automatic reassignment
- Chat history imported when you connect the number
Frequently asked questions
- What is a WhatsApp CRM for construction and renovation companies?
- It's a system that centralises a building or renovation company's WhatsApp conversations — quote requests, photos of the space, site visits and follow-ups — in a shared inbox and organizes them by stage. ChatyFunnel lets you assign each inquiry to an estimator, schedule the follow-up on a quote you've sent, and see where jobs are being lost, instead of leaving everything on the team's phones.
- Does ChatyFunnel produce the quotes?
- No. ChatyFunnel doesn't generate quotes and doesn't replace your estimating software: it manages the conversation and the follow-up around them. In ChatyFunnel you log the inquiry, place it in a funnel stage, schedule the reminders that come after the quote goes out and keep the customer's full history, so no quote goes unanswered or unchased.
- How does ChatyFunnel keep a sent quote from going without follow-up?
- ChatyFunnel lets you schedule follow-ups and reminders tied to each contact and each funnel stage, so a quote you've sent carries its own scheduled follow-up instead of sitting still in that stage. Chasing stops depending on an estimator remembering between one job and the next.
- Can estimators and site managers stop using their personal phones?
- Yes. ChatyFunnel connects the company's WhatsApp number to a shared inbox where several people work at once, with chat assignment by agent, team or stage and role-based permissions. Customer conversations stay in the company workspace, so they're still there when someone leaves the team.
- Are the conversations the company already has with its customers kept?
- Yes. When you connect the number, ChatyFunnel imports your existing chat history — up to 1,000 imported chats on every plan — so the team starts with the full context of each customer and each live job rather than an empty inbox.
Stop losing jobs because nobody wrote back
In a demo we'll show you what your quote funnel would look like with the conversations you already have.
Talk to the team