WhatsApp CRM for call centers and contact centers
When WhatsApp joins the contact center, every agent runs several conversations at once and the supervisor loses sight of what's happening. ChatyFunnel shares those chats out by agent, team or funnel stage, keeps the history in the workspace and gives you per-agent metrics. It doesn't replace your telephony: it manages the WhatsApp channel alongside it.
Book a demoChats that are assigned, not grabbed by whoever's quickest
If the inbox belongs to everyone, in practice it belongs to nobody: agents take the easy conversations and the rest wait. In ChatyFunnel every conversation is assigned to an agent, a team or a specific funnel stage, so each chat has an identifiable owner and the rest of the team knows what not to touch.
- Chat assignment by agent, team or stage
- Shared inbox with a clear owner per conversation
- Role-based permissions for agents, coordinators and supervisors
- Welcome messages and out-of-hours auto-replies
- AI agent for first questions and qualification
Shift changes without losing context
The problem with handovers isn't the formal handover, it's what never gets mentioned. Because each conversation lives in full in the workspace, with its contact record and its funnel stage, whoever comes on shift reads what happened instead of asking. If an agent is out, automatic reassignment moves their chats to whoever is available.
- Full history of every conversation in the workspace
- Absence coverage with automatic chat reassignment
- Every conversation visible in its funnel stage when you come on shift
- Reminders and tasks tied to each contact
- Scheduled follow-ups that run even when the shift changes
High volume with consistent replies
A contact center can't afford every agent phrasing the same thing differently. Shared templates keep the message consistent across the team and cut time per conversation, and automations handle first contact and out-of-hours notices while agents deal with what needs judgement.
- Shared templates for the whole team
- Automated welcome, out-of-hours and follow-up messages
- Meeting booking and scheduling from the conversation itself
- Stripe payment links and contracts with e-signature from the chat
- Interface in 15 languages for teams covering several markets
What ChatyFunnel measures, and what it doesn't
ChatyFunnel gives you per-agent and per-stage metrics for the WhatsApp channel: which agent is handling what volume and which phase conversations are stopping in. What it isn't: there's no voice, no dialer, no IVR, no ACD queueing, no softphone and no call recording. Your telephony stays yours; ChatyFunnel manages WhatsApp conversations alongside it. On the Enterprise plan you can also import offline conversions into Google Ads with GCLID to see which campaigns end in a customer.
- Per-agent and per-stage funnel metrics
- Multiple workspaces for different campaigns or clients
- Offline conversion import to Google Ads with GCLID (Enterprise only)
- Chat history imported when you connect the number
- No telephony: no voice, no dialer, no IVR, no call recording
Frequently asked questions
- Is ChatyFunnel a call center platform?
- Not in the telephony sense. ChatyFunnel is a WhatsApp CRM: it includes no voice, no dialer, no IVR, no ACD queueing, no softphone and no call recording. What it does is manage a contact center's WhatsApp channel — shared inbox, chat assignment, sales funnels and per-agent metrics — alongside whatever telephony you're already using.
- How are conversations shared out between agents?
- In ChatyFunnel conversations are assigned by agent, by team or by funnel stage, rather than letting each agent pick from a common list. When someone is away, absence coverage reassigns their chats automatically, and role-based permissions determine what each person on the team can see and do.
- What visibility does a supervisor have over the team's work?
- ChatyFunnel provides per-agent and per-stage funnel metrics, so a supervisor can see the volume each agent is carrying and which phase conversations are stopping in. Role-based permissions let you give coordination and supervision a different level of access from agents.
- What happens to the history when an agent leaves the team?
- In ChatyFunnel, conversations live in the contact center's workspace, not on an agent's phone. When someone leaves, their chats and full history stay accessible and can be reassigned to another agent without losing the context on each customer.
- How many agents can work in ChatyFunnel?
- ChatyFunnel's plans include 1 user on Freelance (€67.99/month), 3 on Company (€147.99/month) and 5 on Enterprise (€247.99/month), with around 15% off on annual billing. Seats are capped per plan, so if your contact center needs more agents, check the pricing page or write to the team to see what fits.
Get your contact center's WhatsApp channel in order
In a demo we'll show you how chats are shared out, what a supervisor sees and how your funnels would look.
Talk to the team