Kebijakan privasi

ChatyFunnel adalah pengendali pemrosesan data pribadi yang dikumpulkan melalui platform dan situs webnya. Untuk menghubungi kami terkait perlindungan data, tulis kepada kami dari halaman kontak.

• Data akun: nama, email, telepon, dan perusahaan saat meminta informasi atau membuat akun.
• Data penggunaan: informasi teknis tentang cara Anda berinteraksi dengan platform (halaman yang dikunjungi, tindakan, perangkat, dan browser).
• Data komunikasi: pesan yang dipertukarkan dengan pelanggan melalui saluran yang terhubung (WhatsApp, dll.).

Kami memproses data Anda untuk menyediakan layanan yang dikontrak, mengelola pendaftaran dan dukungan, meningkatkan platform, mengirim komunikasi terkait layanan, dan memenuhi kewajiban hukum.

Dasar hukum pemrosesan adalah pelaksanaan kontrak saat Anda adalah pelanggan, persetujuan Anda saat meminta informasi atau berlangganan komunikasi, dan kepentingan sah kami untuk menjamin keamanan dan peningkatan layanan secara berkelanjutan.

Kami menyimpan data Anda selama Anda mempertahankan hubungan aktif dengan ChatyFunnel. Saat Anda berhenti menjadi pelanggan, kami menyimpannya diblokir selama jangka waktu hukum yang berlaku dan kemudian menghapusnya dengan aman.

Kami tidak mengalihkan data Anda kepada pihak ketiga kecuali kewajiban hukum. Untuk menyediakan layanan, kami dapat menggunakan penyedia teknologi (hosting, analitik, pesan) yang bertindak sebagai pemroses data berdasarkan kontrak dan dengan jaminan yang sesuai.

Anda dapat melaksanakan hak akses, perbaikan, penghapusan, keberatan, pembatasan, dan portabilitas kapan saja dengan menulis dari halaman kontak. Jika Anda merasa hak Anda tidak terlayani, Anda dapat mengajukan keluhan kepada otoritas pengawas yang kompeten.

Kami dapat memperbarui kebijakan ini untuk mencerminkan perubahan hukum atau peningkatan layanan. Kami akan mempublikasikan versi yang diperbarui di halaman yang sama dengan menunjukkan tanggal revisi terakhir.

We apply industry-standard technical and organizational measures to safeguard user data, including:

• Encryption of data in transit using HTTPS/TLS on all endpoints.
• Encryption of sensitive data at rest where applicable, using provider-managed keys.
• Secure authentication and authorization based on hashed credentials and short-lived session tokens.
• Access controls following least-privilege principles, enforced through role-based permissions and row-level security in our database.
• Hosting on hardened cloud infrastructure with physical and network security controls.
• Firewalls, continuous monitoring and audit logging to detect and respond to unauthorized access attempts.
• Regular security updates, dependency patching and vulnerability reviews.
• Automated backups and documented disaster recovery procedures.

When you connect a Google account to ChatyFunnel, we handle Google user data with the following commitments:

• We only request the Google OAuth scopes strictly necessary for the features you enable.
• Google user data is used solely to provide the functionality you have requested.
• We do not sell Google user data.
• We do not use Google user data for advertising purposes.
• We do not share Google user data with third parties, except with sub-processors strictly required to operate the service or when legally required to do so.
• Our use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We retain user data only for as long as it is necessary to provide the service or to meet legal, accounting or reporting obligations. You may request the deletion of your account and associated personal data at any time from the contact page. Once deletion is confirmed, data is securely erased from our production systems and removed from backups within the standard rotation period, unless retention is required by applicable law.

• Only authorized ChatyFunnel personnel can access user data, and only when strictly required to operate, support or secure the service.
• Access is restricted according to documented business need and role.
• Administrative access is authenticated with strong credentials, logged and monitored for anomalous activity.

To deliver the service we rely on trusted providers that act as data processors under contractual guarantees, including cloud hosting, database, email delivery, analytics and payment processing (for example providers such as Google Cloud, AWS, Supabase, Stripe or Cloudflare, where applicable). These providers maintain their own security certifications and safeguards, and are only allowed to process data as necessary to perform the contracted services.

We continuously monitor our systems for security incidents. If a data breach affecting personal information occurs, we will investigate promptly, contain the incident and notify affected users and the relevant supervisory authorities without undue delay, in accordance with applicable data protection laws.

Protecting user privacy and data security is a core priority for ChatyFunnel. We continuously review, test and improve our security practices, policies and infrastructure to keep user information safe and to remain aligned with the expectations of our users and with evolving regulatory requirements.