Sera ya faragha

ChatyFunnel ndio mdhibiti wa usindikaji wa data ya kibinafsi inayokusanywa kupitia jukwaa na tovuti yake. Kuwasiliana nasi kuhusu ulinzi wa data, tuandikie kutoka ukurasa wa mawasiliano.

• Data ya akaunti: jina, barua pepe, simu na kampuni unapoomba taarifa au kuunda akaunti.
• Data ya matumizi: taarifa za kiufundi kuhusu jinsi unavyoshirikiana na jukwaa (kurasa zilizotembelewa, vitendo, kifaa na kivinjari).
• Data ya mawasiliano: ujumbe uliobadilishwa na wateja kupitia chaneli zilizounganishwa (WhatsApp n.k.).

Tunashughulikia data yako ili kutoa huduma iliyokubaliwa, kusimamia usajili na msaada, kuboresha jukwaa, kutuma mawasiliano yanayohusiana na huduma na kutimiza majukumu yetu ya kisheria.

Msingi wa kisheria wa usindikaji ni utekelezaji wa mkataba unapokuwa mteja, idhini yako unapoomba taarifa au kujisajili kwa mawasiliano, na maslahi yetu halali ya kuhakikisha usalama na uboreshaji unaoendelea wa huduma.

Tunahifadhi data yako wakati unadumisha uhusiano wa kazi na ChatyFunnel. Unapoacha kuwa mteja, tutaihifadhi imefungwa katika vipindi vya kisheria vinavyotumika, na baada ya hapo, kufutwa kwa usalama.

Hatuhamishi data yako kwa watu wengine isipokuwa kwa wajibu wa kisheria. Kutoa huduma tunaweza kutumia watoa huduma wa teknolojia (uhifadhi, uchanganuzi, ujumbe) wanaofanya kazi kama wachakataji wa data chini ya mkataba na dhamana zinazofaa.

Unaweza kutekeleza wakati wowote haki za ufikiaji, kurekebisha, kufuta, kupinga, kupunguza na kubeba kwa kuandika kutoka ukurasa wa mawasiliano. Ikiwa unaona haki zako hazijashughulikiwa, unaweza kuwasilisha malalamiko kwa mamlaka ya udhibiti yenye uwezo.

Tunaweza kusasisha sera hii ili kuonyesha mabadiliko ya kisheria au uboreshaji wa huduma. Tutachapisha toleo lililoboreshwa kwenye ukurasa huu huu likionyesha tarehe ya marekebisho ya mwisho.

We apply industry-standard technical and organizational measures to safeguard user data, including:

• Encryption of data in transit using HTTPS/TLS on all endpoints.
• Encryption of sensitive data at rest where applicable, using provider-managed keys.
• Secure authentication and authorization based on hashed credentials and short-lived session tokens.
• Access controls following least-privilege principles, enforced through role-based permissions and row-level security in our database.
• Hosting on hardened cloud infrastructure with physical and network security controls.
• Firewalls, continuous monitoring and audit logging to detect and respond to unauthorized access attempts.
• Regular security updates, dependency patching and vulnerability reviews.
• Automated backups and documented disaster recovery procedures.

When you connect a Google account to ChatyFunnel, we handle Google user data with the following commitments:

• We only request the Google OAuth scopes strictly necessary for the features you enable.
• Google user data is used solely to provide the functionality you have requested.
• We do not sell Google user data.
• We do not use Google user data for advertising purposes.
• We do not share Google user data with third parties, except with sub-processors strictly required to operate the service or when legally required to do so.
• Our use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We retain user data only for as long as it is necessary to provide the service or to meet legal, accounting or reporting obligations. You may request the deletion of your account and associated personal data at any time from the contact page. Once deletion is confirmed, data is securely erased from our production systems and removed from backups within the standard rotation period, unless retention is required by applicable law.

• Only authorized ChatyFunnel personnel can access user data, and only when strictly required to operate, support or secure the service.
• Access is restricted according to documented business need and role.
• Administrative access is authenticated with strong credentials, logged and monitored for anomalous activity.

To deliver the service we rely on trusted providers that act as data processors under contractual guarantees, including cloud hosting, database, email delivery, analytics and payment processing (for example providers such as Google Cloud, AWS, Supabase, Stripe or Cloudflare, where applicable). These providers maintain their own security certifications and safeguards, and are only allowed to process data as necessary to perform the contracted services.

We continuously monitor our systems for security incidents. If a data breach affecting personal information occurs, we will investigate promptly, contain the incident and notify affected users and the relevant supervisory authorities without undue delay, in accordance with applicable data protection laws.

Protecting user privacy and data security is a core priority for ChatyFunnel. We continuously review, test and improve our security practices, policies and infrastructure to keep user information safe and to remain aligned with the expectations of our users and with evolving regulatory requirements.